How to track my order?
Following your order, you will receive a tracking number by email allowing you to follow the delivery of your items via our website in the "Order tracking" tab or via this link directly.
How to cancel an order ?
Order validation times are 12 hours, please contact our Customer Service as soon as possible so that we can modify or cancel your order before shipment.
Beyond this period, the cancellation of your order cannot be guaranteed.
We write : email@example.com
What if I receive the wrong product or the product is defective?
Response textWe strongly recommend that you examine the goods upon receipt to ensure that they are correct and free of defects. If you receive an incorrect or damaged product, please contact our customer service within 3 days to file a complaint: firstname.lastname@example.org Please take photos of the damaged item and its packaging (with shipping label) so that that the defects can be clearly visible.
I ordered 2+ items, but only received XNUMX...where is my order?
We have a large assortment of products not stocked on our premises, when you order multiple items at once they may be shipped separately so they get to you faster.
You may receive one item before the other.
So don't panic if you don't receive all of your items at once... they're on their way :)
What is the delivery delay ?
Because our items come from different places (France, India, Germany, Spain, Asia)
the delivery of your articles can arrive between 8 days and 12 working days on average.
We work with mainly European and Asian manufacturers and craftsmen, but also from all over the world, in order to offer you unique, original items at the best price.
On average, on all of our orders, the delivery times observed are 10 days.
If you have any questions, do not hesitate: email@example.com
We can inform you about delivery times depending on the items chosen.
What is the delivery cost?
Delivery is FREE to all our customers in France and Belgium.
For the rest of the world, refer to the product sheet.
I have not received my order, what should I do?
90% of our orders are delivered within 14 working days on average.
If you have not received anything after 30 days, please contact us immediately: firstname.lastname@example.org
If you are not in Europe, allow 10 additional days before receiving your object.
How to return an item ?
You have 30 days from receipt of your order to return it to us.
To make a return, please follow this link: https://tele-achats.com/apps/return_prime
Benefit from the 30-day money-back guarantee upon receipt of your items.
We assure you a 100% "Satisfied or Refunded" Guarantee on all our products!
If, for any reason, the product does not meet your expectations, simply contact us: email@example.com
or make your return or exchange request directly here.
We will do our best to make your shopping experience as best and enjoyable as possible!
(Attention, however, this guarantee does not apply to items printed on demand or any other item consumed, tried, used or started)